This notice describes this website’s contact forms, calculators, and website assistant. Loan applications are handled on CrossCountry Mortgage’s secure application site. Read the CCM Privacy Statement and California privacy notice for the company’s broader practices and your rights.
Information you provide
Contact forms, including the form in the website assistant, collect your name, email, phone, selected need, optional message, and consent. The submitted page URL, campaign parameters, consent text and version, and submission time accompany your inquiry. Do not submit Social Security numbers, full account numbers, or documents here.
How information is used
Inquiries are sent to Joey D’Ambra at CrossCountry Mortgage to respond to your request. Calls and texts are subject to the consent you provide. Your consent is not a condition of purchasing products or services. SMS consent is not sold.
Website assistant
The assistant is automated and is not a licensed loan officer. Questions are processed to provide educational answers from site information. The assistant may use a contracted AI service when enabled. Do not enter private financial information in the conversation. Conversation history stays in memory in your current browser page; it is not attached to the contact form automatically.
Browser storage and technical data
A first-party session cookie helps protect form submissions. Campaign parameters are kept in session storage so an inquiry can be attributed to the link you followed; they expire after 24 hours or when the browser session ends. Calculator inputs stay in your browser and are not submitted. The server uses limited technical information, including hashed IP addresses and timestamps, for abuse prevention. Standard hosting access logs may also contain request information. No advertising pixels or third-party font services are loaded by this site.
Retention and choices
Contact inquiries are handled under CCM’s information retention practices. You may contact privacyteam@ccm.com with privacy requests or questions. Reply STOP to discontinue SMS messages. See the full consent language for help and cancellation options.
Other websites
Apply, Schedule, maps, and review links take you to other websites with their own privacy policies. This site is not directed to children under 13.
Contact
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
privacyteam@ccm.com